We inform you that Guía en Lanzarote is the owner of the web portal https://guiaenlanzarote.com/en/ , CIF X6111448A , with address at Calle Isaac Viera 6, primera planta, V5 - 35500 Arrecife, Las Palmas, Spain We are at your disposal at the indicated address, you can also contact us by email at: info@guiaenlanzarote.com
The data of the data protection delegate are the following:
Name: Maria Condo
Contact email: info@guiaenlanzarote.com
Contact telephone number: +34 681801727
The legal basis for the treatment of your data is based on the consent that will be requested in the different forms that they present on the web. The user who provides personal data through email, or through the different web forms, is voluntarily providing personal data (hereinafter Personal Data). The personal information that you provide us through the forms and in the emails will be entered in a treatment under the responsibility of Guía en Lanzarote , and will remain confidential and protected. In this sense, Guía en Lanzarote informs users that, in compliance with RGPD 679/2016, it has an Activity Registry.
By clicking to accept the privacy policy, the user expressly, fully and unreservedly accepts that Guía en Lanzarote processes their personal data in an automated manner in order to be able to provide and offer their services. In the purpose section, we provide you with extensive details of the purpose for which we process your personal data.
All the personal information, personal data, that we have about you has been provided to us through the different forms that are presented on the web or through emails.
Types of contact forms presented and information requested:
Specially protected data is not processed.
Visiting the website does not imply that the user is obliged to provide any information about himself.
The user will have the option of accepting and consenting to the processing of their Personal Data by Guía en Lanzarote in accordance with this Data Protection Policy. However, if you do not accept the terms of the Data Protection Policy that is requested in the unequivocal consent validation box, the user will not be able to use the contact form, nor make any request. The rest of the validation boxes will be free and unconditional.
Guía en Lanzarote expressly prohibits minors under eighteen years of age from providing Personal Data without the prior consent of their parents or guardians. If you are under eighteen years of age and do not have such consent, do not provide Personal Data or use our services.
Guía en Lanzarote expressly prohibits the option of giving away a trip to a third party without the prior consent of the third party. Giving a trip to a third party implies that the person making the purchase has obtained the necessary consent to be able to communicate the data of these third parties, having been informed of the terms contained in this privacy policy.
Personal Data will be treated with the degree of protection legally required to guarantee their security and prevent their alteration, loss, treatment or unauthorized access, taking into account the state of technology, the user being aware and accepting that the measures of Internet security are not impregnable.
At Guía en Lanzarote we treat the information you provide us to manage the queries received and/or manage the requests you make.
Purpose of the data processing of the forms:
In summary, from what has been said so far, the personal information that you provide us through the different forms and in the emails will be kept confidential and protected. In no case will it be used or used for other purposes, nor will it be delivered to third parties without your consent, in accordance with the data protection principles of RGPD 679/2016. To comply with the different legal provisions, we have established different levels of security to protect the personal data that you provide us, having adopted all the technical measures at our disposal to prevent the loss, misuse, alteration, unauthorized access and manipulation of said data. personal.
Our commitment:
The user must fill in the forms that are contained with true, exact, complete and updated data, being liable for any damages that may be caused to Guía en Lanzarote , or to third parties as a consequence of the non-observance of such aspects.
If you wish to subscribe to our newsletters to receive information about trips and services, you only have to check the validating box where your consent will be requested. You can always unsubscribe whenever you want from the same email you receive, easily and with one click.
Personal data will be kept in compliance with the applicable statutory limitation periods. That is to say, the principle of limitation of the term of conservation is applied, that is to say, that they are not kept longer than necessary for the purposes of the treatment. Only, and in order to provide you with a better service, the data of previous requests (only characteristics of the trip) will be kept indefinitely in order to offer a better service in case you wish to make a new request.
These data will be processed by the employees of Guía en Lanzarote as Data Controller, and its collaborators if necessary for the contracted management, so they will be subject to professional secrecy in order to provide the requested service.
It is possible that, in some cases, the data must be communicated to external entities depending on the method of payment of the services. If necessary, the following personal data (Name, CIF/NIF, N-Account) will be communicated to the Financial Entities (Banks and Savings Banks) with which the agency works to manage possible transfers, collections and payments to which gives rise to the commercial relationship and the use of the services offered
If you book the trip or activity, it is possible that some of your data will be communicated to third parties (wholesalers, reservation centers, airlines and shipping companies, or other similar) in order to manage hotel reservations, flight reservations, transport reservations and any contracted service to which it was necessary to notify any data. For all these reasons, if you decide to travel to a country that is outside the scope of compliance with the Data Protection Regulation (RGPD), that is, outside the 27 countries that make up the European Union, Iceland, Liechtenstein and Norway, you may be that there are no guarantees of adequacy and adequate guarantees to those established by the Regulation at the level of processing of personal data. For all these reasons, as the Data Protection Regulation requires you to report possible risks, we must explicitly ask for your consent to be able to transfer your data to third countries that do not have data protection regulations with guarantees of adequacy.
The data of our hosting provider are:
Full Name: Amazon Web Services
In case you subscribe to the informative newsletter, external platforms:
For the management of email shipments, adhered to the Privacy Shield protocol: https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active
During the care process, you may or may not take out travel insurance. In case of contracting the insurance, if there is a cancellation of the trip, the insurer may request extra documentation to manage the possible refund of the amount (you must read and accept the conditions of acceptance of the travel insurance).
Anyone has the right to obtain confirmation as to whether or not we are processing personal data that concerns them at Guía en Lanzarote . Interested persons have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. You always have the right to exercise your rights of information, access, rectification, opposition, deletion, limitation of treatment and portability of the personal data that you have provided us, established in the RGPD 679/2016. You can do so at the following address: info@guiaenlanzarote.com or, in writing to your registered office located at Calle Isaac Viera 6, primera planta, V5 - 35500 Arrecife, Las Palmas, Spain
Cookies are small files that are installed on the user's computer and that allow the person responsible for a service to improve the way visitors interact with their website. In some cases, the installation of these cookies requires the user's consent.
There are different kinds of cookies, affected and not affected by the Law:
Cookies not affected:
Affected cookies:
Guía en Lanzarote informs that the website uses Google Analytics, a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States (" Google").
Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be directly transmitted and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of tracking your use of the website, compiling reports on website activity and providing other services related to website activity and Internet usage. When you visit the web, some cookies will not be installed by us, but will be installed by third parties. For example, if you click on a third party advertisement that appears on the website (ie, advertising a product that we do not sell), that third party may place cookies on your device. We have a business relationship with these third parties but we do not install cookies on your device. We therefore suggest that you go to the websites of these third parties to obtain more information about the cookies they install and how you can manage them.
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es-419
You can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate settings on your browser, however, you should be aware that if you do so, you may not be able to use the full functionality of this website. By using this website you consent to the processing of information about you by Google in the manner and for the purposes indicated above.
To disable/enable cookies on your device, you will need to do so through your internet browser. Next, we explain how you can manage cookies on your computer through the main browsers. If you want information on how to manage cookies on your tablet and/or mobile, consult your documentation or online help files.
Google Chrome
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Internet explorer 6+
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Third party cookies are not installed by us. We therefore suggest that you look at the websites of these third parties to obtain information about the cookies they install and how you can manage them.
Opinions and comments may be posted on the trip information page of our website in order to share your opinion about the level of service and quality of the agency with other users. Guía en Lanzarote can also use them (partially or completely) at its discretion (eg for marketing, promotion or service improvement) on our website or on social platforms, newsletters, special offers, applications or other channels used or that are owned by Guía en Lanzarote . We reserve the right to adapt, reject or remove comments as we deem appropriate. The comments are considered a survey and do not include commercial offers, invitations or incentives of any kind. In some cases, users may choose to obtain a gift for leaving their opinion, but they are not induced to do so in a certain way.
The opinions reflected in this portal are the opinions of people who have made this trip or have received attention from the agency that organizes it. Guía en Lanzarote reserves the right not to show opinions that are disrespectful or considered out of context. Our collaborating agencies will have the right to answer the opinions shown here, an option that will be clearly reflected together with the opinions of the users.
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